We are your partners for planning and implementing high-quality, modern robot systems as complete turnkey systems or integrable individual systems. We put all our energies into devising a solution which is not only customised to your needs today but also to your needs tomorrow and thus which will put you firmly on track for greater long-term success. And to see that this success is guaranteed, we will provide you with every help and support even after your system has been installed and commissioned – with our comprehensive service concept.
Grasping more, moving more – around the clock and around the world! Just one system delivering high performance for its entire lifecycle will make sure that you remain competitive and can concentrate on your core business. That’s why our service concept uncompromisingly focuses on not allowing problems and system downtimes to arise in the first place. The basis for this is a regularly well-maintained system.
EVERYTHING FROM ONE SOURCE
Our specially trained service staff are equipped with the knowhow needed to service your robots and systems, and to inspect the safety of the installations. What this means for you is less work yet at the same time a consistently high-quality service!
Right at the very first service our member of staff specially assigned to you carries out numerous optimisations, which frequently makes it unnecessary to arrange a further visit.
That’s how we manage to increase the availability of your system even more and to reduce your costs as well. If you require more extensive optimisations, we also have programming, mechanical and electrical specialists who will be happy to quickly provide the services you need. And if you would like us to carry out maintenance work on third-party and special machinery and equipment, we will gladly do that as well.
ACTING SWIFTLY IS THE KEY
We get moving. In fact we jump to it as soon as we hear of your problem and start working on finding a solution to ensure your production processes are running like clockwork again as soon as possible.
YOUR PERSONAL SERVICE CONCEPT
The types of after-sales service required can vary widely depending on the particular situation. This is why we have devised a modular service concept which enables us to gear the scope of work and services provided to any requirements. It also means you can be flexible in terms of time: whether one, two or five years – you choose the duration of the contract.
Simply talk to us and find out for yourself what the strengths of the KOCH service concept are.